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Frequently Asked Questions
What is sayTEXT - Audio Text Messaging?
How do I listen to an Audio Text Message?
How do I send an Audio Text Message?
How can I activate my account?
Am I charged for this service by my cellular service provider?
Are there any surcharges for using Cool Clips?
Is my cellular provider supported?
Can I send messages to people that have cell phones outside of the US?
How do I know if my phone has text messaging (or is SMS-enabled)?
Why do I have to place a call to listen to my audio text messages?
Why am I failing to connect to the 877-SAY-TEXT system and listen to my audio messages?
I can't send messages to some people even when I know I have their number right. What's going on?
What is sayTEXT - Audio Text Messaging? (back to top)
Audio Text Messaging is similar to text messaging. In addition to sending a text message to a friend's cell phone, you are also recording a personal audio message to send. The recipient of your audio text message will receive a text message that says that they have a new audio message and to listen press SEND or DIAL 877- sayTEXT. You can listen to the audio message and then reply or send a message to someone else.
Who can use sayTEXT? (back to top)
In order to use sayTEXT, you must have an SMS-enabled (text messaging-enabled) cell phone that is with one of the following providers: Verizon, Cingular, T-Mobile or Sprint. It is not required that you are a uReach.com subscriber to use sayTEXT.
How do I listen to an Audio Text Message? (back to top)
Some cell phone providers provide a "call back list" which will enable you to click "SEND" or "CALL" to dial into the sayTEXT system and listen to your audio text message. If this function does not work for you, then simply dial 877-SAY-TEXT (877-729-8398) to listen to your audio text message. You can only listen to your messages by dialing in from your cell phone by either of these methods.
How do I send an Audio Text Message? (back to top)
Dial 877-SAY-TEXT (877-729-8398), press 2, then 1. Enter the 10-digit cell phone number of the person to whom you're sending the message, speak your message and press #. Hang up, or press 1 to confirm your message.
Who can I send messages to? (back to top)
You can send messages to any Verizon, Sprint, T-Mobile or Cingular wireless subscriber, even if they have not registered to use sayTEXT. They can listen to your message, and then they can send messages to anyone, too.
How can I activate my account? (back to top)
You can activate your sayTEXT account at www.saytext.net.
Am I charged for this service by my cellular service provider? (back to top)
Your normal cellular airtime and text messaging charges apply.
Are there any surcharges for using Cool Clips? (back to top)
No, using Cool Clips is completely FREE!
Is my cellular provider supported? (back to top)
sayTEXT supports the following cellular providers: Verizon, Sprint, T-Mobile and Cingular. Your cell phone must have SMS-capability (text messaging).
Can I send messages to people that have cell phones outside of the US? (back to top)
sayTEXT supports Verizon, T-Mobile, Sprint and Cingular in the continental United States only.
How do I know if my phone has text messaging (or is SMS-enabled)? (back to top)
Check with your cellular provider to find out if your cell phone can send and receive text messages. This function is required in order to use sayTEXT.
Why do I have to place a call to listen to my audio text messages? (back to top)
The requirement that you must place a call to listen to your audio messages is not our preferred method of implementation of this service. However, in order to demonstrate the power of the sayTEXT service across as many cellular providers and cell phones as possible, we had to make this requirement.
Why can't I connect to the 877-SAY-TEXT system and listen to my audio messages? (back to top)
If you have a "smart phone" that highlights all telephone numbers received in text messages, your phone may be "calling back" a number other than the sayTEXT toll free number. If this occurs, make sure that you have highlighted 877-729-8398 before pressing the "Send" or "Call" key. If you are still unable to connect, please dial that number directly from your cell phone.
I can't send messages to some people even when I know I have their number right. What's going on? (back to top)
If you receive a message from the service indicating that the "message cannot be delivered as addressed", check that you entered the correct cell number. If the problem persists it may be because we can't resolve which cellular provider the recipient is using. Just ask your recipient to join the trial by entering their cell phone and provider at www.saytext.net.
How can I get help? (back to top)
If you require help at any time, please send email to support@ureach.com, or if between the hours of 9:00 AM - 6:30 PM ET, Monday through Friday, call us at 888-822-5851.